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“Drinks, Deals & Darts"
an exclusive evening where business ambition and leisure meet. After 7:30 PM, gather over curated drinks, forge valuable partnerships, and unwind with a sophisticated game of darts. Elevate your network, grow your business, and enjoy a refined atmosphere where every toast and bullseye brings new possibilities.”

Privacy Policy

General Information

1. 1. The domain name www.darto.in and subdomain 501.darto.in and others (hereinafter referred to as "Website") is owned by viz Creative Private Limited (hereinafter referred to as "Darto") a company incorporated under the Companies Act, 1956 with its registered office at Delhi 110096, Delhi, India.
   2. Darto views protection of Buyer’s privacy as a very important principle. Darto understands clearly that The Buyers, members and Buyer’s Personal Information is one of Darto’s most important assets. Darto stores and process Buyer’s Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Darto’s current Privacy Policy is available at the Privacy Policy Page. If The Buyers object to Buyer’s Information being transferred or used in this way please do not use Website.
   3. We do not ask for the following details from a customer at any given point:
      1. Net banking or Card transaction OTP
      2. Debit/Credit card CVV
      3. Password related to banking or UPI IDs
      4. Remote access to any of the customer's personal devices or accounts.

2. Information

   1. Darto records, stores and analyses the data that is available to us through any of our platforms and stores. This includes The data that the Buyer provide when a purchase is made at the store or on the website. The following is the information we request the Buyer to furnish: a) Mobile and Email; b) First name/Last name; c) Postal code & d) Opt-in preference SMS/Email.
   2. This data helps us make sure that we take every measure to make sure that our customers are safe while using any of our products during their sporting activities. Production in bulk can sometimes lead to defective manufacturing. As and when we identify this, we make sure the customers are contacted and made aware of the risk. Through various forms which are embedded in the communication that we send across to our customers. During the events, competitions and tournaments that we organize at the store. The data recorded during pre-store opening events conducted across the store catchment area.

3. Customer Data

   1. To ensure that our customers are safe - If there arises a need to contact our customers with regard to the safety while using the product purchased, we will contact the Buyer only to let the Buyer know the safety concern and offer the Buyer an option to exchange/ refund or fix the product at no extra cost.
   2. To be able to process exchange/refund incase the bill is lost. Our exchange period is 90 days from the date of purchase and warranty is as per companies’ product policies.
   3. To send marketing and promotional messages and other information that might be of interest to our customers. This is only done with the consent of customers. At any point in time the customer can opt -out from receiving these communications.
   4. To implement and manage referral programs, surveys, contests, promotional activities or events sponsored or managed by Darto india pvt. Ltd.
   5. To enhance and optimize our business practices and user experience based on the research and analytics done using the customer data.
   6. For studying catchment areas and taking decisions to open new stores. Making it possible to reach out to more customers.
   7. This website uses Google AdWords & Facebook remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the Darto.in website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.
   8. We have changed our Analytics tracking code to support Display Advertising and implement Google Analytics Demographics and Interest Reporting. We use this information to better understand, protect and serve the Users. We use this information to provide the services the Users request. We might use this information to resolve disputes; troubleshoot problems; help promote a safe service; measure consumer interest in our products and services; inform the Users about online and offline offers, products, services and updates; customize the User's experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to the Users at the time of collection.
   9. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Site. We might use this data to tailor the Buyer’s experience at our Site, providing the Buyer with content that we think the Buyer might be interested in and to display content according to the Buyer’s preferences.
   10. Using the Ads Settings, the Users can opt out of Google Analytics for Display Advertising and customize Google Display Network ads. The Users can also opt out of Google Analytics using Google Analytics' currently available opt-outs for the web.
   11. The Buyer can opt-out of remarketing and Google Analytics by visiting the links below: i) For Google: https://support.google.com/ads/answer/2662922?hl=en ii) For Facebook: https://www.facebook.com/ads/website _custom_audiences/ iii) For Google Analytics: https://tools.google.com/dlpage/gaoptout/
   12. Darto may share personal information with Darto’s other corporate entities and affiliates. These entities and affiliates may market to the Buyers as a result of such sharing unless the Buyers explicitly opt-out.
   13. Darto may disclose personal information to third parties. This disclosure may be required for us to provide the Buyers access to Darto’s Services, to comply with Darto’s legal obligations, to enforce Darto’s Buyer Agreement, to facilitate Darto’s marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Darto’s Services. Darto does not disclose Buyer’s personal information to third parties for their marketing and advertising purposes without Buyer’s explicit consent.
   14. Darto may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. Darto may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce Darto’s Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of Darto’s Buyers or the general public.
   15. Darto and Darto’s affiliates will share / transfer some or all of Buyer’s personal information with another business entity should Darto (or Darto’s assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. In the event such transactions occur, other business entities (or the new combined entity) will be required to follow this privacy policy with respect to Buyer’s personal information.

4. Cookies

   1. We use data collection devices such as "cookies" on our platforms to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on the Buyer/customer/user's hard drive that assist us in providing the services. Cookies do not contain any of Buyer/customer/user's personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow Buyer/customer/user's to enter your password less frequently during a session. Cookies help us to provide information that is targeted to Buyer/customer/user's interests. Most cookies are "session cookies," meaning that they are automatically deleted from Buyer/customer/user's hard drive at the end of a session. Buyer/customer/user's are always free to decline/delete our's cookies if your browser permits, although in that case Buyer/customer/user's may not be able to use certain features on the platforms and Buyer/customer/user's may be required to re-enter your password more frequently during a session. Additionally, Buyer/customer/user's may encounter "cookies" or other similar devices on certain pages of the platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site.
   2. You can read more about how Google uses your Personal Information here: "https://www.google.com/intl/en/policies/privacy/"

5. Disputes (Resolutions) Policy

   1. Overview: Generally, transactions are conducted smoothly on the Website/Stores. However there may be some cases where both the Buyers and Darto may face issues. Darto’s Dispute Resolution Process is as follows – When there is a dispute between the Buyers and Darto, both Parties shall make all attempts to mutually and amicable resolve such dispute. Failure to do so shall give the aggrieved Party the right to institute appropriate proceedings under the scope of law.
   2. What is a 'dispute'? A 'Dispute' can be defined as a disagreement between a Buyer and Darto in connection with a transaction on the Website/Stores.
   3. How does a 'dispute' occur in the Marketplace? a) Disputes are filed as a result of a disagreement between the Buyer and Darto. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. b) It is important that before a Buyer/Darto raises a dispute, they should attempt to solve the issue.
   4. How is a 'dispute' created? Whenever there is a disagreement, the Buyer can write to care.india@Darto.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.
   5. What are the various types of 'disputes'? Following are the indicative examples of potential disputes: a) Wrong item received b) Item Not as described c) Damaged or Seal broken on Product d) Part/Accessory missing e) Item not Compatible f) Seller Description/Specification Wrong g) Defective (Manufacturing defects) h) Product not working i) Darto claims invalid Invoice j) Payment not received k) Theft of a product form Darto’s Stores
   6. Disputes via Chargeback: a) Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise: b) Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies c) Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies. d) Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies. e) Darto expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of Darto.
   7. Email Abuse & Threat Policy: a) Private communication, including email correspondence, is not regulated by Darto. Darto encourages its Buyers to be professional, courteous and respectful when communicating by email. b) However, Darto will investigate and can take action on certain types of unwanted emails that violate Darto policies. c) Such instances: d) Threats of Bodily Harm - Darto does not permit Buyers to send explicit threats of bodily harm. e) Misuse of Darto System - Darto allows Buyers to facilitate transactions through the Darto system, but will investigate any misuse of this service. f) Spoof (Fake) email - Darto will never ask the Buyers to provide sensitive information through email. In case the Buyers receive any spoof (fake) email, the Buyers are requested to report the same to Darto through 'Contact Us' tab. g) Spam (Unsolicited Commercial email) - Darto's spam policy applies only to unsolicited commercial messages sent by Darto Buyers. Darto Buyers are not allowed to send spam messages to other Buyers. h) Offers to Buy or Sell Outside of Darto - Darto prohibits email offers to buy or sell listed products outside of the Darto Website. Offers of this nature are a potential fraud risk for both Buyers and Darto. i. Darto policy prohibits Buyer-to-Buyer threats of physical harm via any method including, phone, email and on Darto’s public message boards, i) Violations of this policy may result in a range of actions, including: ii) Limits on account privileges iii) Account suspension iv) Cancellation of listings v) Loss of special status
   8. Violations of this policy may result in a range of actions, including: a) Limits on account privileges; b) Account suspension; c) Cancellation of listings; d) Loss of special status.